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on December 01, 2015
GENERAL ORDERING INFO


What Type of Subscriber Are You?
PERSONAL SUBSCRIBERS
Personal orders are for personal use only by the individual subscriber, and are not to be used in a library, corporate R&D department, or shared with others at an institution. To qualify for these rates, you must pay by personal cheque, money order or credit card and agree that your subscription is for personal use only. Individuals may order personal subscriptions online.


INSTITUTIONAL SUBSCRIBERS
Institutional orders are for use within an institution or library, and online access, when purchased, is made available to all users at the geographic location making the purchase. Institutions should contact Annual Reviews to place their order.

Our Publications
To view full text or search our publications please click each series name on our home page or visit the Browse Journals page. Please note that while we offer free access to abstracts and searches across our site, a subscription is required to view the full text of our publications.


Personal Subscription and Order Information

How to Order Annual Reviews Publications
Orders may be placed via Fax, Mail or Telephone. Individuals may place their personal copy order online.

Order Volumes Online - Personal Subscriptions Store
Individuals paying with credit cards may order any of our products online. Institutions wishing to pay with a purchase order (or other) should contact our Customer Service department directly.

Order Volumes by Telephone
Call toll free 800.523.8635 (US/CAN)
Call 650.493.4400 (Worldwide)
Available Mon. to Fri. 7am - 3pm Pacific Standard Time (PST).

Order Volumes by Fax or Mail To order any Annual Reviews Titles, print this form from your web browser, fill it out, and mail or fax it to Annual Reviews at the address listed in the form. 

If you have any questions please call our Customer Service Department at 800.523.8635 (USA or Canada) or 650.493.4400 (Worldwide).

Activate Online Access
If you are an individual with a current personal subscription, you will have online access to Annual Reviews after you complete the online activation process. For instructions, please visit our Online Activation Page.

Contact Information
Personal Subscribers should contact:
Customer Service
Hours: Monday - Friday, 7am-3pm PST
Telephone: 800.523.8635 or 650.493.4400
Fax: 650.424.0910
Email: service@annualreviews.org

Additional ways to contact Annual Reviews.

Additional Personal Subscriber Ordering Information
  • Prices and policies are subject to change without notice. 
  • We do not ship sample copies.
  • Individuals: Prepayment required on new accounts in US funds, checks drawn on a US bank or charge to VISA,
    MasterCard, or American Express.
  • Institutional buyers: Please include purchase order. California Corp. #161041, ARI Federal ID #94-1156476. Note: Telephone customers using university or corporate purchase orders must fax or mail a hard copy before shipment. FAX: 650.424.0910 or 650.855.9815 - 24 hours a day.
  • Students / Recent Graduates: Receive a 30% discount off the retail price. Requirements: 

1. Must be a degree candidate at, or a recent graduate within the past three years from, an accredited institution;2. Must present proof of status (photocopy of your student I.D. or proof of graduation date);3. Must order directly from Annual Reviews; 
4. Prepay. The student/recent graduate discount does not apply to Institutional buyers, standing orders, online publications, or order handling fees. 

    Note: Students or recent graduates ordering by telephone must supply (by fax or mail) proof of status.

    Frequently Asked Questions (FAQs)
    Visit our FAQ Page for assistance.



    Library and Institutional Subscription and Order Information  

    Librarian Resource Center
    Visit our Librarian Resource Center for a variety of tools and information to help you     manage your Annual Reviews subscriptions and promote Annual Reviews to your patrons.

    Our Publications
    To view full text or search our publications please click each series name on our home page or visit the Browse Journals page.     Please note that while we offer free access to abstracts and searches across our site, a subscription is required to view the full text of our publications.

    Site Licensing and Ordering Information
    Annual Reviews are available as an integrated online product. Visit our Site Licensing page for more information, or contact:

    Annual Reviews Sales Department
    Telephone: 650.493.4400

    In addition, all back volumes of Annual Reviews publications are available in a comprehensive electronic collection with content dating back to the first volume of the Annual Review of Biochemistry® in 1932. To learn more, visit our Electronic Back Volume Collection (EBVC) page.

    Activate Online Access
    If you are an institution with a current print + online or online-only subscription, you will have online access to Annual Reviews after you complete the online activation process. For instructions, please visit our Online Activation Page.

    Single Volume Institutional Subscription and Order Information
    Institutional Subscribers should contact: 
    Customer Service
    Hours: Monday - Friday, 7am-3pm PST
    Telephone: 800.523.8635 or 650.493.4400
    Fax: 650.424.0910
    Email: service@annualreviews.org

    Additional ways to contact Annual Reviews.

    Frequently Asked Questions (FAQs)
    Visit our FAQ Page for assistance.

    Pricing for Personal and Institutional Subscriptions 
    Personal Pricing



    Order Policies, Terms, and Conditions

    Additional Ordering Information
    • Professional Society Members: Many societies offer Annual Reviews to members at reduced rates. Contact Annual Reviews or your society membership office for details.
    •  State and/or County sales taxes may apply, please contact services@annualreviews.org for additional information.
    • Canadian orders, please remit applicable provincial sales tax. Registration #121449029 RT.
    • Purchases of electronic services in Japan may be subject to the reverse charge mechanism for consumption tax.
    • Booksellers and Subscription Agents: The new Annual Reviews year standard discount policy and ordering information for booksellers and agents is stated in the Annual Reviews Bookseller Discount Policy and is effective January 1, 2010.
    • Please note that we DO NOT sell books on a consignment basis.


    Returns Policy
    • All returned materials are subject to a 15% restocking fee, no exceptions. (Restocking fee does not apply to individual customers).  Shipping and handling charges are not refundable.
    • The Annual Reviews Customer Service department must authorize all returned materials and a Return Authorization Number will be provided if returns are accepted. Any materials returned without a valid Return Authorization Number will be sent back to the customer at customer’s expense and no credit will be issued.
    • Authorization to return will be granted only if requested within 60 days from the initial ship date.
    • All returns must include the original PO# or the invoice number, title, volume number, quantities or check number if appropriate. No materials will be processed without this information.
    • Upon receipt of an authorized return, the material will be processed only if they are received in perfect resalable condition. No credit will be issued for damaged goods. Please note that all materials should be boxed carefully to avoid the possibility of damage.
    • All materials purchased at a discount will be credited at that price.
    • Returns Address: Annual Reviews, 526 N. Earl Ave, PO Box 5685; Lafayette, IN 47903.
    Claims Policy: Personal Subscriptions
    ** We only honor claims made within 4 months of the ship date. **
    Prior to submitting a claim, always:
    1. Confirm via our Expected Online And Print Publication Dates that the title has been published.
    2. Allow adequate delivery time. (Two weeks for domestic ground, 6 to 10 weeks for domestic 4th class, 4 to 12 weeks for international.)

      If the book has been published and your delivery time has elapsed, you will need to file a claim with Annual Reviews. Please provide us with the following information:
      • Your complete name, address, phone number and email address
      • The Annual Review title and volume number
      • The invoice number and account number
      • Check number, credit card number or bank transfer number
      In order to process your claim in a timely manner, please email your claim to service@annualreviews.org. Please include "claims/non-receipt" in the subject line.

      Claims Policy: Institutional Subscribers
      ** We only honor claims made within 4 months of the ship date. **
      Prior to submitting a claim, always:
      1. Confirm via our Expected Online And Print Publication Dates that the title has been published.
      2. Allow adequate delivery time. (Two weeks for domestic ground, 6 to 10 weeks for domestic 4th class, 4 to 12 weeks for international.) 

          If the book has been published and your delivery time has elapsed, you will need to file a claim with Annual Reviews. Please provide us with the following information:

          Orders from Annual Reviews
          • Your institution's complete name, address, phone number and email address
          • The Annual Review title and volume number
          • The invoice number and account number
          • Check number, credit card number or bank transfer number

          Orders through a Vendor or Bookstore
          • Your complete name, address, phone number and email address
          • The Annual Review title and volume number
          • Your vendor's name and Po. Number used for your order

          Note: We may request you to contact your vendor if additional information is needed.

          In order to process your claim in a timely manner, please email your claim to service@annualreviews.org. Please include "claims/non-receipt" in the subject line.

          Claims Policy: Vendors
          ** We only honor claims made within 4 months of the ship date. **
          Prior to submitting a claim, always:
          1. Confirm via our Expected Online And Print Publication Dates that the title has been published. 
          2. Allow adequate delivery time. (Two weeks for domestic ground, 6 to 10 weeks for domestic 4th class, 4 to 12 weeks for international.) 

          If the book has been published and your delivery time has elapsed, you will need to file a claim with Annual Reviews. Please provide us with the following information:
          • Your complete name, address, phone number and email address
          • The Annual Review title and volume number
          • Your vendor's name and Po. Number used for your order and check number or bank transfer number

          In order to process your claim in a timely manner, please email your claim to service@annualreviews.org. Please include "claims/non-receipt" in the subject line.

          Duties and Taxes
          International customers may be subject to import duties and taxes once the shipment reaches their country. All duties and taxes are the responsibility of the recipient. Annual Reviews has no control over these charges and cannot predict what they may be. Contact your local customs office for additional information.

          Shipping Options 
          Postage is paid by Annual Reviews (Special 4th class / surface mail). Expedited shipping is available. (Street address and telephone number required. P.O. Boxes are not acceptable.) Please contact Annual Reviews Customer Service department for actual cost. 

          Note: Orders can take up to 4-6 days to process, and then are shipped via your preferred method. Please factor in this processing time when placing your order.

          Handling Fees 
          There is an additional $6.00 per volume handling fee applied to all orders, maximum $18.00 handling fee for each ship-to location. Handling fees are not subject to any discounts, and are taxable in the state of California.

          Standing Orders 
          Save 10% when you set up a standing order and enclose payment with your order. The new volume in a series is sent automatically each year upon publication. Continue to save 10% each year by payment of prerelease invoices sent 4-5 months prior to the publication date. You may cancel at any time. Standing order discounts cannot be combined with any other discounts or promotional incentives.

          Prepublication Orders 
          Orders for volumes not yet published will be charged to your account upon receipt. We will not ship volumes before the month of publication indicated. If you have specific questions regarding this policy, please contact the Annual Reviews Customer Service Department via phone at 650.493.4400, via fax at 650.424.0910, or via email atservice@annualreviews.org.

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